Flexi Season tickets now available for Frome South Western Railway customers

By Susie Watkins

21st Jun 2021 | Local News

Frome rail commuters can now buy one of the new Flexi Season ticket from today (June 21) which can be used from Monday 28 June.

This new product will offer SWR customers more flexibility - enabling people to travel on any eight days in a 28-day period.

From today, SWR customers also can change advance ticket bookings to a different date or time for no extra cost.

The new Flexi Season ticket will replace SWR's Carnet tickets and enable customers to travel on any eight days in a 28-day period. From Monday 28 June, customers will be able to enjoy unlimited travel between the same two stations on their chosen days, with the product being valid across the SWR network and beyond.

Flexi Seasons will be entirely contactless, meaning customers will need to obtain a SWR smartcard before purchasing the new product through the SWR app, website or a ticket office. To activate one of their eight day passes, customers are required to place their smartcard on a gate or smartcard validator, allowing them to travel between their chosen stations.

SWR is urging customers to check a new season ticket calculator to confirm which type of ticket is best for them. This tool is available here: https://www.nationalrail.co.uk/times_fares/season-calculator.aspx

In line with the rest of the industry, SWR is also taking part in the new 'Book with confidence' initiative, which allows advance ticket bookings to be changed to a different time or date fee-free, until 31 December 2021. The change, which is also introduced today, means that SWR customers can book train tickets safe in the knowledge that that they won't be out of pocket if plans or circumstances change.

Commenting, SWR's Commercial Director, Peter Williams, said: "We are delighted to be able to offer the new Flexi Season ticket, which is on sale from today and available to use in a week's time.

"This product will offer the flexibility and value for money that so many of our customers need in the aftermath of a pandemic which has fundamentally altered working patterns.

"We are also pleased to be part of the 'Book with confidence' initiative, which enables our customers to change the date and time of Advance tickets for free. We have all got used to plans changing quickly and unexpectedly, and we want to do all we can to ensure that our customers don't lose out when they do.

"As these and other improvements show, we are determined build back a better and more flexible railway, fit for the post-pandemic world".