Healthwatch Somerset is asking people to share their experience of booking face-to-face appointments with their GP to help improve access to GP services in the county.

Concern about access to GPs continues to be one of the most common issues people raise with Healthwatch Somerset. National and local evidence underscores the challenges people face when booking a GP appointment, including limited face-to-face appointments, increased use of digital technology, and long waiting times.

Through their new public survey, Healthwatch Somerset wants to find out how you book appointments with your GP, for example, by phone, in person, online, via App or email. They also want to know if you have been offered a face-to-face appointment or an alternative option, and if that was suitable for you.

Your feedback drives change

Good access to GP services is an important measure of the quality of care being provided locally. Your feedback will help Healthwatch Somerset identify the strengths and weaknesses in the current GP booking processes. They will share their findings with those responsible for GP services in Somerset to help them improve access to GP care.

It's easy to share your views

Complete the confidential Healthwatch Somerset survey before 31 January 2024, to share your experiences and insights.

Visit healthwatchsomerset.co.uk/improving-access-gps-somerset to feedback online, or if you prefer a paper copy or want to share your thoughts over the phone, call Freephone 0800 999 1286.

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In addition to the survey, Healthwatch Somerset will be conducting focus group discussions and actively participating in community events and venues to gather diverse perspectives.

For more information, get in touch with Healthwatch Somerset:

• Website healthwatchsomerset.co.uk
• Call 0800 999 1286 (Freephone)
• Email: [email protected]