The Regional Support Officer is responsible for the management of the assigned office to be operational and compliant.The Regional Support Officer will be expected to support any Care at Home service within all regions and be flexible in terms of travel.The Regional Support Officer will be expected to manage services where there is a manager absent due to a vacancy, leave or sickness.You will also support to mentor both new managers and operational staff who are experiencing day to day issues. You may also be asked to assist with specific projects such as services with issues.This role requires a full UK driving licence and your own vehicle for this job role.Altogether Care are proud to have an outstanding 4.2 Indeed company star rating and rising!We are one of the biggest care providers in the south with over 30 years experience.Furthermore 75% of our management team have been promoted from within.Start your Altogether Care journey today!About The RoleYour daily duties and responsibilitiesWhen acting Manager you'll take the lead on all compliance matters including CQC and Local Authority requirements, Internal Quality Audits, Safeguarding and serious complaints.In a supporting role, you can assist in identifying with the Manager under performing or new employees who require mentoring into their role.You'll assist and support the registered Manager's, Care Manager's and support staff consistently deliver high quality, bespoke care and support packages'You'll carry out the required company auditing processes such as the Audit File, Medication Error File and Safeguarding Log and keep them up to dateProvide assistance with both staff rostering and client care plan systems to ensure they are up to date and compliant.Support and implement remedial action plans from all quality assurance or compliance auditsYou'll ensure the office team are proficient in the processes for their roles in the operational side of running the officeProvide support both new and existing Field Care Supervisors and Managers are both confident and competent on the rostering and care planning softwareWork with the team and maintain stability of the officeInvestigating complaints and concerns taking appropriate action; reporting the matter to the Care at Home Operations Manager and/or CQC or Safeguarding as appropriate.Ensuring all records held are complete and maintaining accuracy on a timely basis in accordance with the needs of the business and CQC.Hold monthly meetings/operational reviews with the office team.Attending Altogether Care LLP Managers and local authority provider meetingsLiaise with Central Recruitment Team for all vacanciesHold interviews for recruitment of all levels of staffReport as required to the Regional Support Manager on the branches progressOrientate and induct all new office members into the Altogether Care LLP wayYour benefitsAutomatic Pension EnrolmentMileage allowance.Blue Light Card membership.Refer a friend schemeAccess to hundreds of retail discounts to save you money every dayRequired CriteriaSkills NeededAbout The CompanyAltogether Care is a family-owned and operated business, rooted in the Dorset and South Somerset community for over 30 years.We see our clients as an extended family. So we work hard to understand the 'real you' and put your wellbeing, quality of life and independence at the centre of everything we do.Our aim is to help you live as independently as possible with the peace of mind that professional care and support is always there when you need it.Company CultureWe recognise that the most important people after our clients, are our front line care providers who support them.With care providers employed across our care services throughout the South West, we know that they are the key to our success, and the core of our business.In addition to our care providers, our founders and the management team all work closely together, and all of whom have multiple years' experience within the care sector.Company BenefitsWe are always looking to expand our team who are passionate about what they do. Available roles include care and support workers, registered nurses, administrators, and chefs. Whatever your vocation, we would love to welcome you to the Altogether Care family!Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Referral bonus, Open office, Competitive salary, Long service recognition, Wellbeing Scheme, Blue Light Card, Work With Charities, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration eventsSalary£14.50 per hour