Thrive Group are delighted to be working with our client in Frome who are actively seeking to engage Customer Technical Administrator to join on a permanent basis. This is an exciting opportunity Market Leader in their products and sector.

What you will be doing:

Reporting to the head of Technical Services, you will be the first port of call for customers when they need to log a complaint.

• Logging, investigate complaints.
• Responding to complaints in the set time frame
• Site and customer KPI reports
• Check daily production record and raise any issues.
• Artwork and packaging control
• GMP and Quality Audits

What you will need to succeed:

• Previous in a quality driven / manufacturing environment.
• Good attention to detail and experience of dealing with customer complaints.
• Knowledge of basic food safety
• Very Good knowledge and understanding of Excel.

What you will receive in return:

• To £24,000 per annum (DOE)
• Monday to Friday 08.30AA to 17.30AM
• Company pension 6% employer contribution
• 25 days holiday + Bank holidays
• Company sick pay
• 4 x Death in Service
• Wellbeing initiatives - Free flu jabs, free eye tests, £90 contribution to prescription lenses

What you need to do next:

If this position sounds of interest and you would like to be considered.

Please contact Sarah at Thrive Group on or email uk Thrive Group are acting as an employment agency in relationship to this vacancy.

If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.

INDTRO