Refyne is proud to be partnering with a leading natural, organic wellness business dedicated to promoting health and sustainability. They offer a range of products that enhance well- being and wellness to the masses!

Position Overview: The Head of Operations will oversee daily operations, manage a small but mighty team, and implement strategies to optimise efficiency and drive growth. This role requires a strong leader with experience in operational management, team development, and a deep understanding of the wellness industry.

Key Responsibilities:

Operational Management:

Oversee daily operations, ensuring efficiency and quality in all processes.

Develop and implement operational policies and procedures to streamline the business.

Team Leadership: Manage, mentor, and inspire a diverse team to achieve departmental success.

Support with performance management.

Encourage a positive work environment that thrives.

Project Management: Lead cross-functional projects and work cross-functionally with Sales & Marketing.

Monitor project timelines and budgets, ensuring successful completion.

Financial Oversight: Assist in budget planning and management, analysing financial performance.

Customer Focus: Ensure exceptional customer service standards are met across all channels.

Gather feedback and insights to inform product development and service enhancements.

Qualifications:

5+ years of experience in operations management, preferably in the wellness, raw materials or consumer goods industry.

Strong analytical and problem-solving abilities.

Excellent communication and interpersonal skills.

Passion for natural wellness and sustainability.

What is on offer:

Competitive salary and benefits package.

Opportunities for professional development and growth.

A dynamic and supportive work environment.

The chance to make a meaningful impact in the wellness industry.